Policy Statement
Our Commitment to Privacy
At
Invo Healthcare, we respect and value your privacy. We believe in transparency
and want you to understand what information we collect from you when you visit
our websites and what control you have over that information. This Privacy
Statement describes, in general terms, how we collect your information, why we
collect your information, how we use or share your information, and what
control you have over your information.
Our Privacy Statement applies to the use of your
personal information by Invo Healthcare and its affiliates through the browsing
or use of our main website (www.invohealthcare.com) or any website with the
Company's domain (hereafter Invo Website).
When visiting the Invo Healthcare Website, we collect or receive your personal information in different ways. At times, you may choose what information you want to provide to us but sometimes we obtain information when you browse through our website. There are three general categories of information we collect.
The Information We Automatically Collect
The Company automatically receives and records
information from your browser or mobile device when you visit the Invo
Healthcare Website. This information is necessary given our legitimate interest
in being able to provide and improve the functionalities of the Invo Website
and to enable us to comply with legal obligations.
Usage information: We collect information about your interactions with
the Invo Website, such as the pages or content you view, searches you make, and
other actions on the Invo Website.
Log data and device information: We automatically collect certain technical and
device information when you access and use the Invo Website. That
information includes, among other things: details about how you have used the Invo
Website (including if you clicked on links to third party applications), IP
address, access dates and times, specific hardware and software information,
device information, unique identifiers, crash data, cookie data, and the pages
you have viewed or engaged with before or after using the Invo Website.
Analytics: We use data analytics
to ensure site functionality and improve the Invo Website. We use mobile
analytics software to allow us to understand the functionality of the
applications on your phone. This software may record information such as how
often you use the applications, what happens within the applications,
aggregated usage, performance data, app errors and debugging information, and
where the applications were downloaded from.
Cookies and similar technologies: Along with your IP address, we use cookies and
similar technologies regarding which pages you visit on our site, information
about which page led you to our site, and the software you use to visit our
site. We may automatically collect device- specific information when you
install, access, or use our website or applications. This information may
include information such as the hardware model, operating system information,
app version, app usage, debugging information, browser information, and unique
device identifiers. We may also allow our business partners to use these
tracking technologies on the Invo Website, or engage others to track your
behavior on our behalf.
Information that you share with Invo Healthcare
In addition to information collected
automatically, we collect information you share with us while using the Invo
Website. In order to provide you certain services, we ask for and collect the
following personal information from you:
- Name
- Email
- Phone number
This information is only collected
through your consent and will use it only in the manner it was intended to be
used. We will contact you via email,
phone or text in order to provide information for services requested.
The Way We Use Information
Invo Family of Companies uses this information to better understand your needs and provide you with better service. At a minimum, we will always give you the opportunity to opt-out of receiving such direct marketing or market research communications. You may exercise this right to opt-out at any time. We never use or share the personal information you provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We
use, store, and process information, including personal information, about you
to provide, understand, improve, and develop the Invo Website and comply with
our legal obligations.
- Provide,
Improve, and Develop the Invo Website
- Enable
you to access and use the Invo Website.
- Enable
you to communicate with us and others.
- Provide
you services requested in an appropriate and efficient manner, such as a
response to an appointment request.
- Operate,
protect, improve, and optimize the Invo Website and experience, such as by
performing analytics and conducting research.
- Operate,
protect, improve, and optimize the Invo Website and experience, and
personalize and customize your experience, we conduct profiling based on
your interactions with the Invo Website, your search history, your profile
information, and other content you submit to the Invo Website.
We
process this information given our legitimate interest in improving the Invo
Website and your experience with it.
Compliance with Law, Responding to Legal Requests, Preventing Harm, and Protection of Our Rights
We
may disclose your information, including personal information, to courts, law
enforcement or governmental authorities, or authorized third parties, if and to
the extent we are required or permitted to do so by law or if such disclosure
is reasonably necessary:
- To
comply with our legal obligations.
- To
comply with legal processes and to respond to claims asserted against the
Company.
- To respond
to verified requests relating to a criminal investigation or alleged or
suspected illegal activity or any other activity that may expose us, you,
or any other of our users to legal liability.
- To
enforce and administer our Terms of Use, our payment terms, or other
agreements.
- To
protect the rights, property, or personal safety of the Company, its
employees, its users, or members of the public.
Where
appropriate, we may notify you about legal requests for your information
unless:
- Providing
notice is prohibited by the legal process itself, by court order we
receive, or by applicable law; or
- We
believe that providing notice would be futile, ineffective, create a risk
of injury or bodily harm to an individual or group, or create or increase
a risk of fraud upon the Company's property, its users or the Invo
Website.
We will not sell your information to third parties
Invo
Healthcare values your privacy and will not sell your information or provide
your data to third parties without your consent.
Security
The security of your
personal information is important to us. We continuously implement and update
administrative, technical, and physical security measures to protect your
information against unauthorized access, loss, destruction, or alteration.
How You Can Correct Your Information
You can help us maintain the accuracy of your information by notifying us of any change to your personal information by calling 800.434.4686.
How to Contact Us
If you have any questions or concerns about this Privacy Statement, or the Company's information handling practices, please contact us via email at: compliance@invohealthcare.com. Invo Family of Companies welcomes comments and suggestions concerning this Privacy Statement. We are committed to respecting your privacy and protecting your personal information.
Your Acceptance of These Terms
By using Invo Family of Companies' website, you signify your agreement to this Privacy Statement. Invo Family of Companies reserves the right to change this Privacy Statement at any time. Any revisions will be posted on this site. Please check this page periodically for changes.
